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National Australia Bank Limited acquisition of Diners Club Australia

  • National Australia Bank

National Australia Bank Limited Acquisition of Diners Club Pty Ltd

On 1 June 2022, National Australia Bank Limited ('NAB') acquired Citigroup's consumer banking business including Diners Club Pty Ltd in Australia ('Diners Club').

NAB is now the sole owner of Diners Club Pty Ltd, the entity that owns that Diners Club Australia business.

Rest assured, you'll continue to enjoy the same support and great customer service you're accustomed to as a valued Diners Club Cardmember or merchant. Below you will find Frequently Asked questions that will provide answers on how the sale has impacted you and your Diners Club Products.

  • FAQs
General Information plus-icon
When did National Australia Bank Limited (NAB) acquire Diners Club Pty Ltd? plus-icon

The sale was completed on 1 June 2022.

Are there changes to my Diners Club card / Products or Merchant Facilities? plus-icon

No, all features and benefits of your Diners Club products/ facilities, will continue to be issued by Diners Club Pty Ltd as they are today.

I have a companion Mastercard, are there any changes to my card? plus-icon

No, except that your companion Mastercard is now issued by NAB.

Do I need to do anything? plus-icon

No action is required from you. Continue to enjoy your Diners Club products as we embark on this exciting journey of becoming part of NAB.

How was I notified about NAB's acquisition? plus-icon

From May onwards, Diners Club customers were advised of NAB's acquisition via either letters to postal address, email address or phone numbers associated with your Diners Club Account.

I didn't receive any notification of NAB's acquisition. Can I get a copy? plus-icon

Yes. Please contact us on 1300 360 060 and we will happily send you a copy of the acquisition notification.

Will my Account remain a Diners Club Account/Diners Club Merchant facility or will it change over to NAB? plus-icon

Your Account/facilities will remain as Diners Club Australia. You do not need to make any changes.

Will you be sending me any new marketing material? plus-icon

Our marketing material remains the same. We will happily send you any current marketing material so you can continue to promote Diners Club to your valued customers.

I am also a NAB customer. Does anything change for me? Will I be able to see my Diners Club Account on my NAB App or via NAB Online banking? plus-icon

No. There are no changes for you as a Diners Club or NAB customer. You will not be able to access your Diners Club Accounts via any NAB application or online banking portal as they are separate business services.

I bank with NAB. Can I direct questions through to my NAB Relationship Manager? plus-icon

For any Diners Club related questions, continue to contact our Diners Club customer support teams, or your Diners Club Relationship manager if you have one. For all queries, you can contact us via dinersclub.com.au/contact.htm

Privacy plus-icon
Has the Privacy Policy changed? plus-icon

Yes, from 1 June 2022, you have the protection of NAB's Privacy Policy ensuring your customer information (including your personal, sensitive and credit-related information) is handled safely. The policy also sets out how to request access to your information or make a privacy-related enquiry or complaint.

Will Citi continue to be involved with my Diners Club products and services. plus-icon

Citi has provided NAB with a licence to use the Citi brand from 1 June 2022. Citi will also provide some services to NAB for a transition period after the transfer. This means Citi may continue to have some involvement with your Diners Club products and services. Citi's Privacy Policy can be viewed at www.citibank.com.au/nab-privacy/

Will my marketing preferences change? plus-icon

No. Your current marketing and contact preferences will remain the same. Should you wish to change these, feel free to contact us. For all queries, you can contact us via dinersclub.com.au/contact.htm

Terms and Conditions plus-icon
Are my terms and conditions changing? plus-icon

No, your terms and conditions are not changing.

Fees and Charges plus-icon
Will there be a fee associated with this acquisition? plus-icon

No. There are no fees associated with NAB's acquisition of Diners Club Pty Ltd.

Will my fees change? plus-icon

No, the fees associated with your Diners Club product will not change as a result of the sale.

Payments plus-icon
Will direct debits on my Account be impacted with this change? plus-icon

No. There are no changes to your direct debits on your Account. You don't need to do anything.

How do I pay my card and/or Account? plus-icon

Continue to pay your Account as you normally do. Direct debit charge can be arranged too. To request this, please visit www.dinersclub.com.au/forms and choose the corresponding Direct Debit Form (Personal or Corporate) and send it back to us.

Online Account Management plus-icon
Do I still have access to Card Services Direct Online? plus-icon

Yes. Please continue to access Card Services Direct Online for your Diners Club Account at www.cardservicesdirect.com.au

Do I still have access to the Diners Club Australia Mobile App? plus-icon

Yes. Your login details will remain the same and there will be no changes to your Diners Club Mobile App access.

Do I still have access to Global Vision® Reporting? plus-icon

Yes. Your Global Vision® reporting access remains unchanged. This includes your login details and saved reporting variables that you may have setup.

Rewards and Benefits plus-icon
Will I have access to new NAB features and benefits? plus-icon

At this stage there are no plans to implement any of NAB's features and benefits to Diners Club's offering of products.

Do I still have access to the Diners Club Rewards Program? plus-icon

Yes. If you belong to a Diners Club rewards program, nothing changes. You will continue to have access to your rewards on our website at https://www.dinersclubrewards.com.au/

Will my card benefits change? plus-icon

No. You will continue to enjoy the features and benefits of your Diners Club Card and Accounts without any changes.

Service plus-icon
Who do I contact if I have questions? plus-icon

We're always happy to assist with any questions you may have.

For Cardmember Enquires - 1300 360 060

For Merchant Enquiries - 1300 656 689

You can also contact your relationship manager if you have one.

I want to apply for a new or additional Diners Club Product. Will there be any changes to how I apply? plus-icon

There will be no changes to how you can apply. Please visit our website www.dinersclub.com.au and locate the products you wish to apply for. Simply hit "Apply Now" and fill in the desired application form. Alternatively, you can email our Premium Service Team at premium.service@dinersclub.com.au for assistance.

Will I get a new Diners Club Account Number / Account or Card/PIN? plus-icon

No. Your Account number and card/PIN will remain the same. No new card is being sent to you.

Will my card limits/cash access/merchant blocking change? plus-icon

No. Any limits / cash access / merchant blocking on your cards will remain the same.

Will there be changes to the way I use my card and/or Account? plus-icon

No. Continue to enjoy your Diners Club products as you normally do.

Will I be able to enquire about my Diners Club Account at NAB branches? plus-icon

Not at this stage. Please continue to use our current customer support services. For all queries, you can contact us via dinersclub.com.au/contact.htm

Can I use NAB ATMs to withdraw cash from my Account? plus-icon

Yes. Several ATM operators in Australia now offer fee-free withdrawals. Please ensure you check the ATM for any fees before completing a transaction.

FAQs

General Information plus-icon
When did National Australia Bank Limited (NAB) acquire Diners Club Pty Ltd? plus-icon

The sale was completed on 1 June 2022.

Are there changes to my Diners Club card / Products or Merchant Facilities? plus-icon

No, all features and benefits of your Diners Club products/ facilities, will continue to be issued by Diners Club Pty Ltd as they are today.

I have a companion Mastercard, are there any changes to my card? plus-icon

No, except that your companion Mastercard is now issued by NAB.

Do I need to do anything? plus-icon

No action is required from you. Continue to enjoy your Diners Club products as we embark on this exciting journey of becoming part of NAB.

How was I notified about NAB's acquisition? plus-icon

From May onwards, Diners Club customers were advised of NAB's acquisition via either letters to postal address, email address or phone numbers associated with your Diners Club Account.

I didn't receive any notification of NAB's acquisition. Can I get a copy? plus-icon

Yes. Please contact us on 1300 360 060 and we will happily send you a copy of the acquisition notification.

Will my Account remain a Diners Club Account/Diners Club Merchant facility or will it change over to NAB? plus-icon

Your Account/facilities will remain as Diners Club Australia. You do not need to make any changes.

Will you be sending me any new marketing material? plus-icon

Our marketing material remains the same. We will happily send you any current marketing material so you can continue to promote Diners Club to your valued customers.

I am also a NAB customer. Does anything change for me? Will I be able to see my Diners Club Account on my NAB App or via NAB Online banking? plus-icon

No. There are no changes for you as a Diners Club or NAB customer. You will not be able to access your Diners Club Accounts via any NAB application or online banking portal as they are separate business services.

I bank with NAB. Can I direct questions through to my NAB Relationship Manager? plus-icon

For any Diners Club related questions, continue to contact our Diners Club customer support teams, or your Diners Club Relationship manager if you have one. For all queries, you can contact us via dinersclub.com.au/contact.htm

Privacy plus-icon
Has the Privacy Policy changed? plus-icon

Yes, from 1 June 2022, you have the protection of NAB's Privacy Policy ensuring your customer information (including your personal, sensitive and credit-related information) is handled safely. The policy also sets out how to request access to your information or make a privacy-related enquiry or complaint.

Will Citi continue to be involved with my Diners Club products and services. plus-icon

Citi has provided NAB with a licence to use the Citi brand from 1 June 2022. Citi will also provide some services to NAB for a transition period after the transfer. This means Citi may continue to have some involvement with your Diners Club products and services. Citi's Privacy Policy can be viewed at www.citibank.com.au/nab-privacy/

Will my marketing preferences change? plus-icon

No. Your current marketing and contact preferences will remain the same. Should you wish to change these, feel free to contact us. For all queries, you can contact us via dinersclub.com.au/contact.htm

Terms and Conditions plus-icon
Are my terms and conditions changing? plus-icon

No, your terms and conditions are not changing.

Fees and Charges plus-icon
Will there be a fee associated with this acquisition? plus-icon

No. There are no fees associated with NAB's acquisition of Diners Club Pty Ltd.

Will my fees change? plus-icon

No, the fees associated with your Diners Club product will not change as a result of the sale.

Payments plus-icon
Will direct debits on my Account be impacted with this change? plus-icon

No. There are no changes to your direct debits on your Account. You don't need to do anything.

How do I pay my card and/or Account? plus-icon

Continue to pay your Account as you normally do. Direct debit charge can be arranged too. To request this, please visit www.dinersclub.com.au/forms and choose the corresponding Direct Debit Form (Personal or Corporate) and send it back to us.

Online Account Management plus-icon
Do I still have access to Card Services Direct Online? plus-icon

Yes. Please continue to access Card Services Direct Online for your Diners Club Account at www.cardservicesdirect.com.au

Do I still have access to the Diners Club Australia Mobile App? plus-icon

Yes. Your login details will remain the same and there will be no changes to your Diners Club Mobile App access.

Do I still have access to Global Vision® Reporting? plus-icon

Yes. Your Global Vision® reporting access remains unchanged. This includes your login details and saved reporting variables that you may have setup.

Rewards and Benefits plus-icon
Will I have access to new NAB features and benefits? plus-icon

At this stage there are no plans to implement any of NAB's features and benefits to Diners Club's offering of products.

Do I still have access to the Diners Club Rewards Program? plus-icon

Yes. If you belong to a Diners Club rewards program, nothing changes. You will continue to have access to your rewards on our website at https://www.dinersclubrewards.com.au/

Will my card benefits change? plus-icon

No. You will continue to enjoy the features and benefits of your Diners Club Card and Accounts without any changes.

Service plus-icon
Who do I contact if I have questions? plus-icon

We're always happy to assist with any questions you may have.

For Cardmember Enquires - 1300 360 060

For Merchant Enquiries - 1300 656 689

You can also contact your relationship manager if you have one.

I want to apply for a new or additional Diners Club Product. Will there be any changes to how I apply? plus-icon

There will be no changes to how you can apply. Please visit our website www.dinersclub.com.au and locate the products you wish to apply for. Simply hit "Apply Now" and fill in the desired application form. Alternatively, you can email our Premium Service Team at premium.service@dinersclub.com.au for assistance.

Will I get a new Diners Club Account Number / Account or Card/PIN? plus-icon

No. Your Account number and card/PIN will remain the same. No new card is being sent to you.

Will my card limits/cash access/merchant blocking change? plus-icon

No. Any limits / cash access / merchant blocking on your cards will remain the same.

Will there be changes to the way I use my card and/or Account? plus-icon

No. Continue to enjoy your Diners Club products as you normally do.

Will I be able to enquire about my Diners Club Account at NAB branches? plus-icon

Not at this stage. Please continue to use our current customer support services. For all queries, you can contact us via dinersclub.com.au/contact.htm

Can I use NAB ATMs to withdraw cash from my Account? plus-icon

Yes. Several ATM operators in Australia now offer fee-free withdrawals. Please ensure you check the ATM for any fees before completing a transaction.

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