As of 27 August 2024, Diners Club© Personal, Business & Corporate Accounts issued in Australia are now closed. For any credit balance or account enquiries, please contact us here.
Cheques were issued to accounts with a credit balance in March and May 2024 using the mailing address on file. Any accounts with outstanding credit balances after August 2024 will be sent to Revenue NSW as unclaimed monies on 31 October 2024.
How can I claim my credit balance after 31 October 2024?
To claim your credit balance, please contact Revenue NSW on one of the below contacts for any unclaimed money enquiries & instructions.
Website: https://www.revenue.nsw.gov.au/unclaimed-money
Call: 1300 366 016 or +61 2 7808 6902
Online: Send an email
As of 15 April 2024, Diners Club Australia (a subsidiary of National Australia Bank (NAB)) will no longer offer Diners Club Business Cards issued in Australia. Your account will automatically close on 15 April 2024 (if you are not eligible for rewards points) or 30 July 2024 (if you are eligible for rewards points), unless closed earlier at your request.
Below you will find Frequently Asked Questions that will provide answers on how this will impact your Diners Club membership.
We will no longer offer Diners Club Business and Companion Mastercard cards from 15 April 2024.
No, you are no longer be able to apply for Supplementary cards or add an Additional Card holder to your Diners Club Business Account.
You can continue to spend and earn Diners Club Rewards (if eligible) on your account up until 15 April 2024.
Yes, you will continue to receive monthly statements and you will be required to make monthly repayments to your account.
Please ensure any recurring payments currently being paid from your Diners Club account are updated with the merchant and changed to another account by 15 April 2024 to avoid any additional charges being incurred by the merchant.
From 14 February 2024 we will pro-rata refund any Annual Fees and Rewards Fees charged on your Diners Club Business Card and Companion Mastercard for the previous 12 months. This refund will appear in your March or April statement.
From 14 February 2024, we will also cease to charge you and any Additional Cardholder(s) linked to your account Annual Fees or Rewards Fees. We have already waived fees you incur when you use BPAY and Australia Post from 1 November 2023.
Yes, the changes also apply to Additional Cardholders. Please note that all notifications about this change will only be sent to the Primary Cardholder. You should ensure that any Additional Cardholder(s) are advised that they will no longer be able to spend on their Diners Club Cards from 15 April 2024.
If your card is due to expire after 15 March 2024, it will not be renewed and you will not receive a replacement card.
Cards that have been reported as lost or stolen will continue to be re-issued as requested. Keep in mind that any card you receive will only be eligible for purchases until 15 April 2024.
From 15 April 2024, we will no longer offer a Diners Club Business Card that earns Diners Club Rewards Points.
Diners Club Rewards Points that you have earned up until 15 April 2024 will be transferred to your Diners Club account as per normal and can be redeemed at https://www.dinersclubrewards.com.au/
You will have until 30 July 2024 to redeem your rewards balance; any unclaimed rewards points post this date will be forfeited. You can now redeem Cashback Rewards for a reduced amount of Diners Club Rewards Points. See our website here to redeem - dinersclubrewards.com.au.
- Diners Club Airport Lounge access will be available until 15 April 2024
- Complimentary insurance covers associated with your card for travel and purchasing of goods will be honoured in accordance with the Notice of Changes to your Description of Insurance Cover Terms and Conditions effective 15 July 2023, provided you meet the eligibility requirements at the time you make a claim. Claims made for eligible purchases on or prior to 15 April 2024 will be honoured until 30 November 2024. This means you will be unable to make a claim after 30 November 2024.
- For any purchase eligible for International Travel Insurance or Interstate Flight inconvenience insurance prior to 15 April 2024, travel must be completed prior to 30 September 2024 and claims made prior to 30 November 2024.
- If your trip continues or commences after 30 September 2024 and you require travel insurance, you may wish to consider arranging alternative travel insurance.
You can continue paying your account as you normally would. Please refer to your monthly statement for full details on how you can pay.
You will need to continue to pay your outstanding balance until it is paid in full. Fees and charges will still apply until the outstanding balance is reduced to $0.
Yes, you will still be able to view and manage your accounts via Card Services Online and the Diners Club© Mobile App and can continue to make payments to your account.
No, if you have an existing financial hardship agreement in place it will not be impacted.
No, if you have an existing repayment arrangement in place it will not be impacted.
If you'd like to contact us about these changes, please call us on 1300 360 060 or visit https://dinersclub.com.au/contact.htm
We will no longer offer Diners Club Business and Companion Mastercard cards from 15 April 2024.
No, you are no longer be able to apply for Supplementary cards or add an Additional Card holder to your Diners Club Business Account.
You can continue to spend and earn Diners Club Rewards (if eligible) on your account up until 15 April 2024.
Yes, you will continue to receive monthly statements and you will be required to make monthly repayments to your account
Please ensure any recurring payments currently being paid from your Diners Club account are updated with the merchant and changed to another account by 15 April 2024 to avoid any additional charges being incurred by the merchant.
From 14 February 2024 we will pro-rata refund any Annual Fees and Rewards Fees charged on your Diners Club Business Card and Companion Mastercard for the previous 12 months. This refund will appear in your March or April statement.
From 14 February 2024, we will also cease to charge you and any Additional Cardholder(s) linked to your account Annual Fees or Rewards Fees. We have already waived fees you incur when you use BPAY and Australia Post from 1 November 2023.
Yes, the changes also apply to Additional Cardholders. Please note that all notifications about this change will only be sent to the Primary Cardholder. You should ensure that any Additional Cardholder(s) are advised that they will no longer be able to spend on their Diners Club Cards from 15 April 2024.
If your card is due to expire after 15 March 2024, it will not be renewed and you will not receive a replacement card.
Cards that have been reported as lost or stolen will continue to be re-issued as requested. Keep in mind that any card you receive will only be eligible for purchases until 15 April 2024.
No, your Terms and Conditions and Complementary Insurance will not change. Please visit https://dinersclub.com.au/terms-conditions.htm to see our latest T&Cs and Insurance Cover documentation.
From 15 April 2024, we will no longer offer a Diners Club Business Card that earns Diners Club Rewards Points.
Diners Club Rewards Points that you have earned up until 15 April 2024 will be transferred to your Diners Club account as per normal and can be redeemed at https://www.dinersclubrewards.com.au/
You will have until 30 July 2024 to redeem your rewards balance; any unclaimed rewards points post this date will be forfeited. You can now redeem Cashback Rewards for a reduced amount of Diners Club Rewards Points. See our website here to redeem - dinersclubrewards.com.au.
- Diners Club Airport Lounge access will be available until 15 April 2024
- Complimentary insurance covers associated with your card for travel and purchasing of goods will be honoured in accordance with the Notice of Changes to your Description of Insurance Cover Terms and Conditions effective 15 July 2023, provided you meet the eligibility requirements at the time you make a claim. Claims made for eligible purchases on or prior to 15 April 2024 will be honoured until 30 November 2024. This means you will be unable to make a claim after 30 November 2024.
- For any purchase eligible for International Travel Insurance or Interstate Flight inconvenience insurance prior to 15 April 2024, travel must be completed prior to 30 September 2024 and claims made prior to 30 November 2024.
- If your trip continues or commences after 30 September 2024 and you require travel insurance, you may wish to consider arranging alternative travel insurance.
You can continue paying your account as you normally would. Please refer to your monthly statement for full details on how you can pay.
You will need to continue to pay your outstanding balance until it is paid in full. Fees and charges will still apply until the outstanding balance is reduced to $0.
Yes, you will still be able to view and manage your accounts via Card Services Online and the Diners Club© Mobile App and can continue to make payments to your account.
Continue to pay your Account as you normally do. Direct debit charge can be arranged too. To request this, please visit www.dinersclub.com.au/forms and choose the corresponding Direct Debit Form (Personal or Corporate) and send it back to us.
No, if you have an existing financial hardship agreement in place it will not be impacted.
No, if you have an existing repayment arrangement in place it will not be impacted.
Yes. Your Global Vision® reporting access remains unchanged. This includes your login details and saved reporting variables that you may have setup.
If you'd like to contact us about these changes, please call us on 1300 360 060 or visit https://dinersclub.com.au/contact.htm
Complimentary insurance covers associated with your card for travel and purchasing of goods will be honoured in accordance with the Notice of Changes to your Description of Insurance Cover Terms and Conditions effective 15 July 2023, provided you meet the eligibility requirements at the time you make a claim. Claims made for eligible purchases on or prior to 15 April 2024 will be honoured until 30 November 2024. This means you will be unable to make a claim after 30 November 2024.
1AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz) has issued an insurance group policy to Diners Club Pty Ltd, ABN 35 004 343 051 which allows eligible Diners Club account holders and cardholders to claim under it as third party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the Description of Insurance Cover Terms and Conditions effective 15 July 2023 which may be amended from time to time, Diners Club Pty Limited does not guarantee this insurance.
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