As of 31 January 2024, Diners Club will no longer offer Diners Club© Personal Cards in this market. Your account will automatically close on 30 July 2024, unless closed earlier at your request.
Below, you will find a list of Frequently Asked Questions that will address how this will impact your Diners Club membership.
From 31 January 2024, we will no longer offer a Diners Club Personal Card that earns Diners Club Rewards Points.
Diners Club Rewards Points that you have earned up until 31 January 2024 will be transferred to your Diners Club account as per normal and can be redeemed at https://www.dinersclubrewards.com.au/
You will have until 30 July 2024 to redeem your rewards balance; any unclaimed rewards points post this date will be forfeited. You can now redeem Cashback Rewards for a reduced amount of Diners Club Rewards Points. See our website here to redeem - dinersclubrewards.com.au.
From 31 January 2024, we will no longer offer a Diners Club Personal Card that earns Qantas Points.
Qantas Points that you have earned up until 31 January 2024 will be transferred to your Qantas Frequent Flyer account as per normal.
You can continue paying your account as you normally would. Please refer to your monthly statement for full details on how you can pay.
Yes, you will still be able to view and manage your accounts via Card Services Online and the Diners Club© Mobile App and can continue to make payments to your account.
No, if you have an existing financial hardship agreement in place it will not be impacted.
If you'd like to contact us about these changes, please call us on 1300 360 060 or visit https://dinersclub.com.au/contact.htm
We will no longer offer Diners Club Personal and Linked Companion Mastercard cards from 31 January 2024.
As of 15th September 2023, you are no longer be able to apply for Supplementary cards or add an Additional Card holder to your Diners Club Personal Account, as noted on the forms page of our website.
You can continue to spend and earn Diners Club Rewards or Qantas Points (if applicable) on your account up until 31 January 2024.
Yes, you will continue to receive monthly statements and you will be required to make monthly repayments to your account.
Please ensure any recurring payments currently being paid from your Diners Club account are updated with the merchant and changed to another account by 31 January 2024 to avoid any additional charges being incurred by the merchant.
From 1 November 2023 we will pro-rata refund any Annual Fees and Rewards Fees charged on your Diners Club Personal Card and Companion Mastercard for the previous 12 months. This refund should appear in your November or December statement.
From 1 November 2023, we will also cease to charge you and any Additional Cardholder(s) linked to your account Annual Fees or Rewards Fees. We will also waive fees you incur when you use BPAY and Australia Post.
Yes, the changes also apply to Additional Cardholders. Please note that all notifications about this change will only be sent to the Primary Cardholder. You should ensure that any Additional Cardholder(s) are advised that they will no longer be able to spend on their Diners Club Cards from 31 January 2024.
Any cards which are due to expire after 15 of January 2024 and onwards will not be renewed. This means if your card expires after 15 January 2024, you will not receive a new card.
Cards that have been reported as lost or stolen before 15 January 2024 will continue to be re-issued as requested. Any cards that are reported as lost or stolen from 15 January 2024 onwards will not be reissued.
No, your Terms and Conditions and Complimentary Insurance1 will not change. Please visit https://dinersclub.com.au/terms-conditions.htm to see our latest T&Cs and Insurance Cover documentation.
The sale was completed on 1 June 2022.
No, all features and benefits of your Diners Club products/ facilities, will continue to be issued by Diners Club Pty Ltd as they are today.
No, except that your companion Mastercard is now issued by NAB.
No action is required from you. Continue to enjoy your Diners Club products as we embark on this exciting journey of becoming part of NAB.
From May onwards, Diners Club customers were advised of NAB's acquisition via either letters to postal address, email address or phone numbers associated with your Diners Club Account.
Yes. Please contact us on 1300 360 060 and we will happily send you a copy of the acquisition notification.
Your Account/facilities will remain as Diners Club Australia. You do not need to make any changes.
Our marketing material remains the same. We will happily send you any current marketing material so you can continue to promote Diners Club to your valued customers.
No. There are no changes for you as a Diners Club or NAB customer. You will not be able to access your Diners Club Accounts via any NAB application or online banking portal as they are separate business services.
For any Diners Club related questions, continue to contact our Diners Club customer support teams, or your Diners Club Relationship manager if you have one. For all queries, you can contact us via dinersclub.com.au/contact.htm
No. Your current marketing and contact preferences will remain the same. Should you wish to change these, feel free to contact us. For all queries, you can contact us via dinersclub.com.au/contact.htm
No, your terms and conditions are not changing.
No. There are no fees associated with NAB's acquisition of Diners Club Pty Ltd.
No, the fees associated with your Diners Club product will not change as a result of the sale.
No. There are no changes to your direct debits on your Account. You don't need to do anything.
Continue to pay your Account as you normally do. Direct debit charge can be arranged too. To request this, please visit www.dinersclub.com.au/forms and choose the corresponding Direct Debit Form (Personal or Corporate) and send it back to us.
Yes. Please continue to access Card Services Direct Online for your Diners Club Account at www.cardservicesdirect.com.au
Yes. Your login details will remain the same and there will be no changes to your Diners Club Mobile App access.
Yes. Your Global Vision® reporting access remains unchanged. This includes your login details and saved reporting variables that you may have setup.
At this stage there are no plans to implement any of NAB's features and benefits to Diners Club's offering of products.
Yes. If you belong to a Diners Club rewards program, nothing changes. You will continue to have access to your rewards on our website at https://www.dinersclubrewards.com.au/
No. You will continue to enjoy the features and benefits of your Diners Club Card and Accounts without any changes.
We're always happy to assist with any questions you may have.
For Cardmember Enquires - 1300 360 060
For Merchant Enquiries - 1300 656 689
You can also contact your relationship manager if you have one.
There will be no changes to how you can apply. Please visit our website www.dinersclub.com.au and locate the products you wish to apply for. Simply hit "Apply Now" and fill in the desired application form. Alternatively, you can email our Premium Service Team at firstname.lastname@example.org for assistance.
No. Your Account number and card/PIN will remain the same. No new card is being sent to you.
No. Any limits / cash access / merchant blocking on your cards will remain the same.
No. Continue to enjoy your Diners Club products as you normally do.
Not at this stage. Please continue to use our current customer support services. For all queries, you can contact us via dinersclub.com.au/contact.htm
Yes. Several ATM operators in Australia now offer fee-free withdrawals. Please ensure you check the ATM for any fees before completing a transaction.
1 AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz) has issued an insurance group policy to Diners Club Pty Ltd, ABN 35 004 343 051 which allows eligible Diners Club account holders and cardholders to claim under it as third party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the Description of Insurance Cover Terms and Conditions effective 15 July 2023 which may be amended from time to time, Diners Club Pty Limited does not guarantee this insurance.